Glossary

An email address you give out, such as shop@yourname.clova.email. Every inbox has one, and a prefix makes up as many as you need.

An address made up under a prefix. The first message to it makes it, and it locks to that message's sender, whose address has to be one that can be checked. A prefix makes up to 50.

An assistant such as Claude or ChatGPT, connected to your account so it can read, sort and write mail for you. You connect one by signing in from the assistant, or with a personal access token, and disconnect it in Settings, under Developer.

The senders and domains you've blocked: their mail is refused in every inbox of your account, and they aren't told. It's under Blocked senders in the account menu.

A message turned away as it arrives. The sender's mail server tells them it wasn't delivered, and nothing of it is kept here.

A zip of all your mail, made in Settings, under Account: a file for each address, with its attachments, and your drafts, spam and contacts. It's kept for 7 days.

The line at the end of the mail you send. On the Free plan, it says the mail was sent from Clova.Email. On a paid plan, you can change it or remove it.

An address somewhere else, such as at Gmail, that your inboxes can forward their mail to. It has to be confirmed from its own mailbox before anything is sent there.

Where an address's mail arrives. There are four kinds: permanent, one-sender, prefix and temporary.

Who a one-sender inbox takes mail from: the first sender whose address can be checked, and anyone you let in. Up to five.

An inbox for one company or person. It locks to the first sender who writes to it and bounces everyone else, and you can let up to five senders in.

A company's own domain, with every domain under it: news.northgatebank.example is part of northgatebank.example. Locking to one, or blocking one, covers them all.

A way to sign in with no password: your phone or computer proves it's you, with your face, your fingerprint or its screen lock. An account with a username adds them in Settings, under Account.

An address that takes mail from anyone and never expires: one to publish. You can switch it off, and then new mail is bounced. Every account keeps at least one.

A key you make in Settings, under Developer, so that a program or an AI assistant can use your account: read mail, manage inboxes, or send, as you choose. It can't reach billing or close the account, and you can revoke it at any time.

Free, Pro or Business: what your account includes, such as how many permanent addresses and how much storage. You change it in Settings, under Plan.

A rule that makes addresses as you need them. With the prefix shop-, any address that starts with it, such as shop-garden@yourname.clova.email, works the first time a site uses it. A prefix is at least 5 characters long.

An address at another provider, for an account with a username. Once you've confirmed it, from the link Clova sends it, a forgotten password can be reset from there.

Who a message is from, as its From line says. A lock takes a sender as a company, by its domain, or as a person, by their own address.

Where mail goes that fails its sender's own checks, when the sender's domain asks for that. It isn't a spam filter. Its mail is deleted after about 30 days, and never forwarded.

An inbox with an end date. After it, new mail is bounced, and the mail already in it stays unless you chose to delete it.

A domain you own, such as yourcompany.com, brought to Clova on the Business plan, so that your addresses work at it too.