Pictures and logos beside your mail

On a computer, each conversation in your list has a small picture of who's in it: a photo, a company's logo, or their initials. A picture is shown only for mail that proves who sent it, so a forged message never wears a familiar face.

Where the pictures come from

People on Clova

Their own photo, when they've chosen to show it and write from one of their permanent addresses. Never from a one-sender, prefix or temporary address, or from an account shared by several people.

Everyone else

The picture they keep on Gravatar, if they have one.

Companies

The logo a company publishes with BIMI, vouched for by a mark certificate, and only for a domain that turns away or quarantines mail failing its checks. A company that shows a logo isn't looked up on Gravatar.

Nobody to show

Their initials, on a color of their own.

What stays private

Pictures from elsewhere are fetched by Clova's servers, never by your browser, and kept there. Gravatar is sent a hash of the sender's address, never the address itself, and doesn't learn who reads their mail, or when. To keep up with changes, Clova asks again a month later for a picture, and a week later when there was none. Logos are checked again every week.

Good to know

Not on a phone

A phone's list shows names and words only.

Several people in one conversation

Up to three pictures side by side. Past that, the person who started it, and how many more there are.

Your own photo

Whether other Clova users see yours is up to you: see Who can see my photo?