When forwarding pauses, and how to resume it

Clova pauses forwarding to an address by itself in two cases: when that mailbox keeps refusing what's forwarded to it, and when your plan includes fewer forwarding addresses than you have. While an address is paused, the inboxes that forward there keep their new mail here.

See why it paused

The notice says which it was, and so does the address's window: in Settings, under Forwarding, select the address marked Paused.

It refused the mail

The other mailbox refused 5 forwarded messages in a row for good, as it does when the address no longer exists. The window quotes what it said. A message it takes in between starts the count over. A message too big for it doesn't count, and neither does one that couldn't be delivered in 5 days.

Your plan includes fewer addresses

After a move to a plan with fewer forwarding addresses, the ones past what it includes are paused. Nothing is deleted. Confirmed addresses are kept forwarding first, then the default, then the oldest.

Resume forwarding

This is for an address that refused the mail.

1. From the account menu, open Settings, then select Forwarding. The notice's resume forwarding link opens it too.

2. Select the address marked Paused.
3. Select Resume forwarding.

The address is Confirmed again, the notice comes down, and new mail is forwarded there. Mail that arrived while it was paused stays here, and isn't sent on.

Forward again after a plan change

There's nothing to resume. Delete forwarding addresses you no longer need, or upgrade: once your addresses fit your plan, the paused ones forward again by themselves. The notice Forwarding is paused for some of your addresses names them.

Good to know

How you're told

When an address refuses the mail, everyone on the account sees the notice. Those who sign in with an email address, or have confirmed a recovery email, also get an email: Forwarding was paused. History, on the Forwarding page, says it paused automatically.

The inbox says so too

In the settings of an inbox that forwards there, Forward to says the address is paused, and why. Its new mail stays here, and each message says Not forwarded in the list.

A pause works at once

Every message is checked before each try at sending it, so one already on its way stays here instead.

Deleting the address

Deleting an address that refused the mail takes its notice down. The inboxes that forwarded there keep their mail here from then on.